Cancellation and refunds

Cancelling before collection

You can cancel free of charge at any time before the vehicle is collected or delivered, because nothing is paid on this website.

• Open My booking with your booking reference and surname, and choose Cancel booking.
• Or call or email our office.

We email you to confirm the cancellation.

Once the vehicle is with you

• To change or end the hire, please call our office.
• To return the vehicle early on the day it is due back, ask on My booking. Our office decides, and the price of your hire stays as booked.
• To keep it longer, ask for an extension on My booking, which shows what the extra days cost before you ask. Our office decides.

Requests we do not confirm

A booking request that our office has not confirmed within eight trading hours lapses on its own. We email you, and there is nothing to pay.

If we cancel

If your booking is cancelled for any reason, we email you.

Payments

You pay our office, usually when you collect the vehicle. Your payments are listed on My booking. A bond is payable at the point of hire: our office tells you the amount for your vehicle when the booking is confirmed. For anything about a refund, please contact our office.