Questions
Frequently asked questions
The things customers ask us most often, answered plainly.
- How do I check my booking?
- Use your booking reference and your surname on the My booking page. There is no account and no password.
- What if I lose my reference?
- Use “Resend my confirmation” on the My booking page, or call our office and we will find it for you.
- Do I pay online?
- No. Payment is on collection.
- How long do you hold a booking request?
- Eight trading hours. If we have not confirmed it by then it lapses on its own and we email you. Time outside our trading hours does not count against it.
- How quickly will you confirm?
- We aim to confirm within two trading hours.
- Can I take a vehicle out of Port Moresby?
- Only the Toyota Land Cruiser is offered beyond the National Capital District, and at a different daily rate.
- Do you charge for fuel?
- Not automatically, ever. Dry hire is our standard and we ask you to return the vehicle at a quarter tank or above — that is a request, not a charge. If you ask us to arrange a refill mid-hire, we add what we spend to your invoice.
- Is a bond payable?
- Yes. The amount depends on the vehicle and our office will quote it when we confirm your booking.
- Where can you deliver?
- Five fixed points across Port Moresby, free of charge, or you can collect from our Gerehu depot. We do not deliver to private addresses.
- Can I extend my hire?
- Ask through the My booking page. An extension is a request — your original return date stands until our office confirms it.